Why is my Sparklight service not working?
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Sparklight, formerly Cable One, is an American cable service provider that offers high speed Internet, cable television, and telephone service. Sparklight mostly serves smaller communities with more than 650,000 customers in 19 states.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Sparklight:
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In the last three months, how would you rate Sparklight?
2.51 out of 5 4,208 ratings
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Problems in the last 24 hours
The graph below depicts the number of Sparklight reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sparklight. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sparklight compensate me for the outage?
Sparklight outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sparklight and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sparklight has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Sparklight users through our website.
Internet (79%)
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Wi-fi (7%)
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Total Blackout (5%)
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TV (4%)
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E-mail (3%)
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Phone (2%)
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Live Outage Map
The most recent Sparklight outage reports came from the following cities:Dallas, Burleson, Nampa, Salt Lake City, Joplin, Albuquerque, Chicago, Urbana, Flagstaff, Caldwell, Oklahoma City, Atlanta, Phoenix, San Diego and Tempe.
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| City | Problem Type | Report Time |
|---|---|---|
 Dallas | Internet | |
| Burleson | Wi-fi | |
| Nampa | Internet | |
| Salt Lake City | Internet | |
| Joplin | Internet | |
| Albuquerque | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Sparklight Issues Reports
Latest outage, problems and issue reports in social media:
- Wichita Lineman (@ICT_Lineman) reported
@Darling_NA1 @sparklightcares I hear you and are very frustrated too. I went and swapped modems at my local office this morning after they called me Tuesday to tell me I had to change my internet plan and had to get a new modem. Local office said this is vendor issue and not Sparklights fault supposedly.
- john samson (@jsamson123) reported
@sparklightcares when will the provisioning server be bright back online? Business is still down with no internet going on day 5....
- Darling (@Darling_NA1) reported
@sparklightcares Also, why would you not restore your service first? I understand not everyone was disconnected, but there’s still a large majority of your customer base that is left without the service they pay for. The call centers and portal could’ve waited.
- Wichita Lineman (@ICT_Lineman) reported
@Darling_NA1 @sparklightcares Now it looks like I am dead in the water without internet access for God knows how long. Is this payback for cutting the cord? I don't have cable I have Roku's so I can't use my tv's or my computers. This sucks!
- Ratdog Artyom (@Artyomsokolov10) reported
@_JoeNoJoseph @sparklightcares Us bank process all their payments, the tool to connect the bank to customer accounts is busted. Once its fixed it'll auto update everything, but there's literally no switch that can be flipped.
- JoeNoJoseph🚀 (@_JoeNoJoseph) reported
I don’t understand how a company says all their services are down yet the services are up enough to process the money from my bank but not be able to turn a switch that gives me internet?? 3 days now no updated no nothing ? How is this legal @sparklightcares #sparklightcares
- Wichita Lineman (@ICT_Lineman) reported
@sparklightcares Are you going to be prorating our bills for this. You called me Tuesday and changed my internet plan and today I went to my local office to swap modems for the new plan and now no internet. If I would never have disconnected the old modem I would still have service.
- Red ﷼ (@KadeKop) reported
@Brandon27698819 @Darling_NA1 @sparklightcares me too i believe that is the final service that is down. We are in the same boat. im about to call them now. I will update this tweet
- Bronck Lesnar (@BronckLesnar) reported
@sparklightcares I love it when companies put out emotionless statements, like businesses don’t depend on this sort of service.l....it’ll come back on when it comes back on....sorry guys!
- Christine Pepper (@pepperogle) reported
@sparklightcares Super frustrating! $200 payment came out of my account 3 days ago but still no service and no good ETA
- Ratdog Artyom (@Artyomsokolov10) reported
@OrangePower @sparklightcares It's broken, local office can't fix the issue. Call billing once its fixed and they'll waive the late fees
- Ratdog Artyom (@Artyomsokolov10) reported
@gflowers3230 @sparklightcares That automated system is broken and seems to let like 10% of the calls through at best. There's no point in calling right now since the people you reach still have no clue what's going on.
- Alex Harris (@TheLyenix) reported
@BronckLesnar @sparklightcares Seriously ! I sat on hold for over an hour with support just to be told they’re working on it … they don’t care . Nor have remorse with us not running a buisness on a Friday night .. insane .
- Azriel (@ArcaMaow) reported
@sparklightcares What is the eta for the service? We were told it was going to be turned back on at 9am....its 5pm now
- Sam Elbert (@sjelbert05) reported
@sparklightcares Enough of us have been without service for 3 days that if we all file reports against Sparklight with @bbb_us it might get looked into
- Bronck Lesnar (@BronckLesnar) reported
@sparklightcares Notice how they’ve responded to zero comments to help.
- Red ﷼ (@KadeKop) reported
@sparklightcares These are not updates you just telling us the same **** over and over again. Give me something real! This is robbery. I have a bill coming up and I have'nt even been able to use the services. How can a multi million dollar company **** the bed so hard??
- Darling (@Darling_NA1) reported
@sparklightcares What about those of us who have been disconnected and are waiting to be reconnected? Is that the same service as the one that activates new installations? Or will I have no internet through the weekend? Any eta would be greatly appreciated.
- Jesse (@lungsandlips) reported
@Artyomsokolov10 @sparklightcares Also don’t plan on paying ANYTHING while they’re having issues and being stuck in limbo.
- Zach (@zach_a_tack_) reported
@sparklightcares maybe if ONE person in your customer service department acted like they cared instead of almost acting like it’s funny that I’m on day 3 with no service due to your internal issues it would piss people off so bad.
- Ratdog Artyom (@Artyomsokolov10) reported
@xWORDxKG @sparklightcares Update. It's still broken. Ill find more info out in a bit. Etr was sometime today but they were very shaky about a timeframe so who knows
- Henry Garcia (@1HenryG) reported
@sparklightcares Hopefully we don’t have to wait until Monday for a fix!
- Ratdog Artyom (@Artyomsokolov10) reported
@lungsandlips @sparklightcares What's your issue? Can tell you if its a part of the outage SLs having
- Brenden Peach (@FeedThePeach) reported
@sparklightcares when are you going to allow payments to be made over the phone?! Completely down yesterday when I called 5 times and your website says the maintenance time would be done by now! Wtf is going on?! 🤬
- Wichita Lineman (@ICT_Lineman) reported
@sparklightcares Now I will have no service for God knows how long. Really sucks!!!!! Local office said it was a vendor issue and not Sparklights fault.
- john samson (@jsamson123) reported
@sparklightcares Sparklight when can we expect resolution to this? We are on day 5 at a location you service with no internet
- OrangePower (@OrangePower) reported
@sparklightcares I've been trying to pay my bill on-line and by phone for the last three days but it is still down. They won't accept payment at the local Sparklight office. I better not get a late payment fee!
- Ratdog Artyom (@Artyomsokolov10) reported
@lungsandlips @sparklightcares Only way to find out would be to call the support line. Ring the number, let it dc you once, then keep calling and waiting. Itll eventually connect you to someone
- Red ﷼ (@KadeKop) reported
@sparklightcares I was able to get into contact with an agent just now and they helped me tremendously. Unfortunately the issue that Im having as a new customer is the issue that they are still trying to fix :((((((((((((((((((((((((((((((((((((((((((((
- Ratdog Artyom (@Artyomsokolov10) reported
@lungsandlips @sparklightcares Were you in a disconnection? If so, then you're being affected by the outage. Even if you paid your bill its stuck in a disconnect.
