The map below depicts the most recent cities in the United States where Sparklight users have reported problems and outages. If you are experiencing problems with Sparklight, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sparklight users affected:
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2.51 out of 5 4,208 ratings
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Sparklight, formerly Cable One, is an American cable service provider that offers high speed Internet, cable television, and telephone service. Sparklight mostly serves smaller communities with more than 650,000 customers in 19 states.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Nampa, ID | 36 |
| Boise, ID | 22 |
| Phoenix, AZ | 18 |
| Dallas, TX | 17 |
| Salt Lake City, UT | 15 |
| Albuquerque, NM | 15 |
| Las Vegas, NV | 11 |
| Chicago, IL | 9 |
| Houston, TX | 9 |
| Tulsa, OK | 6 |
| Omaha, NE | 5 |
| Minneapolis, MN | 5 |
| Prescott, AZ | 5 |
| St. Louis, MO | 4 |
| Memphis, TN | 4 |
| Joplin, MO | 3 |
| Oklahoma City, OK | 3 |
| Sioux City, IA | 3 |
| Gilbert, AZ | 3 |
| Rio Rancho, NM | 3 |
| Tucson, AZ | 3 |
| San Francisco, CA | 3 |
| Mesa, AZ | 3 |
| Denver, CO | 3 |
| Seattle, WA | 3 |
| Jackson, MS | 3 |
| Louisville, KY | 3 |
| Burleson, TX | 2 |
| Urbana, IL | 2 |
| Atlanta, GA | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Sparklight Issues Reports
Latest outage, problems and issue reports in social media:
Wichita Lineman (@ICT_Lineman) reported @Darling_NA1 @sparklightcares I hear you and are very frustrated too. I went and swapped modems at my local office this morning after they called me Tuesday to tell me I had to change my internet plan and had to get a new modem. Local office said this is vendor issue and not Sparklights fault supposedly.
- john samson (@jsamson123) reported
@sparklightcares when will the provisioning server be bright back online? Business is still down with no internet going on day 5....
- Darling (@Darling_NA1) reported
@sparklightcares Also, why would you not restore your service first? I understand not everyone was disconnected, but there’s still a large majority of your customer base that is left without the service they pay for. The call centers and portal could’ve waited.
- Wichita Lineman (@ICT_Lineman) reported
@Darling_NA1 @sparklightcares Now it looks like I am dead in the water without internet access for God knows how long. Is this payback for cutting the cord? I don't have cable I have Roku's so I can't use my tv's or my computers. This sucks!
- Ratdog Artyom (@Artyomsokolov10) reported
@_JoeNoJoseph @sparklightcares Us bank process all their payments, the tool to connect the bank to customer accounts is busted. Once its fixed it'll auto update everything, but there's literally no switch that can be flipped.
- JoeNoJoseph🚀 (@_JoeNoJoseph) reported
I don’t understand how a company says all their services are down yet the services are up enough to process the money from my bank but not be able to turn a switch that gives me internet?? 3 days now no updated no nothing ? How is this legal @sparklightcares #sparklightcares
- Wichita Lineman (@ICT_Lineman) reported
@sparklightcares Are you going to be prorating our bills for this. You called me Tuesday and changed my internet plan and today I went to my local office to swap modems for the new plan and now no internet. If I would never have disconnected the old modem I would still have service.
- Red ﷼ (@KadeKop) reported
@Brandon27698819 @Darling_NA1 @sparklightcares me too i believe that is the final service that is down. We are in the same boat. im about to call them now. I will update this tweet
- Bronck Lesnar (@BronckLesnar) reported
@sparklightcares I love it when companies put out emotionless statements, like businesses don’t depend on this sort of service.l....it’ll come back on when it comes back on....sorry guys!
- Christine Pepper (@pepperogle) reported
@sparklightcares Super frustrating! $200 payment came out of my account 3 days ago but still no service and no good ETA
- Ratdog Artyom (@Artyomsokolov10) reported
@OrangePower @sparklightcares It's broken, local office can't fix the issue. Call billing once its fixed and they'll waive the late fees
- Ratdog Artyom (@Artyomsokolov10) reported
@gflowers3230 @sparklightcares That automated system is broken and seems to let like 10% of the calls through at best. There's no point in calling right now since the people you reach still have no clue what's going on.
- Alex Harris (@TheLyenix) reported
@BronckLesnar @sparklightcares Seriously ! I sat on hold for over an hour with support just to be told they’re working on it … they don’t care . Nor have remorse with us not running a buisness on a Friday night .. insane .
- Azriel (@ArcaMaow) reported
@sparklightcares What is the eta for the service? We were told it was going to be turned back on at 9am....its 5pm now
- Sam Elbert (@sjelbert05) reported
@sparklightcares Enough of us have been without service for 3 days that if we all file reports against Sparklight with @bbb_us it might get looked into
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