How do I log in to YCS? (2024)

In this article:

• How to log in to YCS for the first time
• How to log in using your password
• How to log in using a recent account
  • How do I remove a recent (saved) account?
• I did not receive an OTP
• How to add Agoda’s email address to your safe sender list
• FAQs
• Contact us

Read this article on other languages

How to log in to YCS for the first time

1. Go to YCS
2. Enter your log in credentials (email and password)
3. TickKeep me signed inif you want to save your account for easier log in
4. Click Sign In

5. An OTP will automatically be sent to your registered email address

6. Enter the code from your email on the YCS log in page

How to log in using your password

If you have already logged in to YCS for the first time, you will now be able to log in simply using your password.

1. Go to YCS >> Login to YCS
2. Enter your log in credentials
3. Click Sign In
4. YCS will sometimes require log in verification by OTP. The OTP will be sent to either your registered phone number or email address.

If you have forgotten your password, click Forgot Password? to reset your log in credentials.

How to log in using a recent account

You can log in to YCS using recent (saved) accounts. This helps frequent users to reduce the number of times they need to enter their full log in credentials. A maximum of 5 recent accounts will be shown on the log in window.

Please note that this feature is only available when:

• Your device allows cookies
• You have ticked the Remember me box
• You do not use incognito mode or a private browser

How do I remove a recent (saved) account?

1. In the log in window, click the X next to the account you would like to remove
2. A confirmation window will pop up
3. Click Confirm to successfully remove the recent (saved) account

I did not receive an OTP

The following reasons might be why you did not receive an OTP:

• Agoda’s email address is not in yoursafe sender list. This may causetheemailto bedelivered as Spam or Junk.
• The webbrowser you are using may notbeingcompatible.
• Agoda’s email address is blocked by your email service provider.
• You are not logged in to theYCS Appwith the same username that you would like to access via desktop.
• Push notifications from YCS App are not enabled or are restricted on your mobile device.

To resolve these issues, please try the following:

• Email

• • Addno-reply@agoda.comtoyour email’ssafe senderslist.
  • Clear your browser cookies, cache,and history.
  • The required stepsmaybe differentdepending on your browser;you can searchfor specific browser guidelinesonline.
  • Requestanew OTPby clicking Send again.
  • Log in toYCS on another browser,or usetheYCS Appto receive the OTP.

• YCS App

• • Ensure that you are logged in onthe YCS Appwith the same username that you would like to access via the desktop.
  • Enable push notificationsforthe YCS App. For instructions on how to enable push notifications, please see below:
    • IOS  
    • Android
  • Requestanew OTPby clicking Send again.

How to add Agoda’s email address to your safe sender list

Outlook

1. On theHometab, clickJunk >>Junk E-mail Options
2. Click Safe Senders>> Add
3. Addno-reply@agoda.comand clickOK
4. Check theAutomatically add people I email to the Safe Senders Listbox
5. ClickOK

Hotmail

1. Open your Hotmail account and clickOptions, located inthe top-right corner
2. SelectSafeSendersand addno-reply@agoda.com

Google

1. Go to yourGoogle account
2. Click Apps>> Contacts
3. Click + add contacts
4. Click on+ Create contactand a pop-up window will open. Addno-reply@agoda.comandthen clickSave

FAQs

Contact us

Still looking for a solution? Contact us via the YCS Need Help Button or other methods. 

Read this article in other languages

• How do I log in to YCS? Chinese (CN)/简体中文
• How do I log in to YCS? Chinese (HK)/中文 (香港)
• How do I log in to YCS? Chinese (TW)/繁體中文
• How do I log in to YCS? Japanese/日本語
• How do I log in to YCS? Korean/한국어(대한민국)
• How do I log in to YCS? Thai/ไทย